SHIPPING POLICY

Last Updated: September 10, 2026

Thank you for shopping with Mon Ami 3D! ♡

Many of our products are 3D printed specifically for your order. We carefully print, inspect, and package each item before it begins its journey to you. Please review our shipping information below before placing your order.

PROCESSING TIMES

Our current processing time is approximately [5-7 business days].

Processing time refers to the time needed to print, prepare, inspect, and package your order. This does not include the time your package spends in transit after it has been handed over to the shipping carrier.

Because many of our products are made to order, processing times may vary depending on:

• The size of your order

• Product size and print time

• Current order volume

• Material or filament availability

• Holidays and promotional periods

• Unexpected equipment or production delays

We always do our best to get your order printed and on its way as quickly as possible while maintaining the quality we expect from every Mon Ami 3D product.

SHIPPING & DELIVERY

Shipping rates and available shipping methods are calculated at checkout based on your order and delivery address.

Once your order has shipped, you will receive a shipping confirmation with tracking information when tracking is available.

Estimated carrier transit times begin after your order has completed processing.

Please keep in mind that estimated delivery dates are not guaranteed. Shipping carriers may experience delays due to weather, holidays, high package volume, transportation disruptions, or other circumstances outside of our control.

TRACKING YOUR ORDER

Once your shipping label has been created, tracking information will be sent to the email address associated with your order.

Please allow time for the carrier to scan your package and update the tracking information. Tracking may not update immediately after a shipping label is created.

A shipping notification does not necessarily mean the carrier has already scanned or transported the package.

SHIPPING ADDRESS

Please carefully review your shipping address before completing your order.

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to update the address if your order has not yet entered the shipping process, but changes cannot be guaranteed.

Once an order has shipped, we cannot change or redirect the delivery address.

Mon Ami 3D is not responsible for packages delivered to an incorrect address when the address provided by the customer at checkout was incorrect or incomplete.

If a package is returned to us because of an incorrect or incomplete address, additional shipping charges may apply before the order can be shipped again.

LOST OR MISSING PACKAGES

Once a package has been accepted by the shipping carrier, its movement and delivery are handled by the carrier.

If your tracking information has not updated for an extended period or you believe your package may be lost, please contact us at [monamico.shop@gmail.com].

We are happy to help review the tracking information and determine what options may be available.

A package experiencing a carrier delay is not automatically considered lost.

PACKAGES MARKED DELIVERED

If tracking shows that your package was delivered but you cannot locate it, we recommend:

• Checking around your property and usual delivery locations

• Checking with household members

• Checking with neighbors when appropriate

• Allowing a short period of time in case the carrier marked the package delivered before completing delivery

• Contacting the shipping carrier directly for additional delivery information

If you still cannot locate your package, please contact us and we will do our best to assist.

Mon Ami 3D cannot guarantee replacement or reimbursement for packages confirmed as delivered by the shipping carrier, except where required by applicable law.

DAMAGED PACKAGES

We carefully inspect and package our products before shipment.

If your order arrives damaged, please contact us as soon as possible at [monamico.shop@gmail.com].

Please include:

• Your order number

• A description of the damage

• Clear photos of the damaged product

• Photos of the shipping box or packaging

• Photos of any visible damage to the exterior of the package

Please keep the original product and packaging while we review your request, as additional photos or information may be required.

If we determine that your product was damaged during shipment, we will work with you on an appropriate resolution.

MULTIPLE-PACKAGE ORDERS

Depending on the size, quantity, or combination of products in your order, we may occasionally ship your order in more than one package.

If this happens, you may receive multiple tracking numbers and your packages may arrive on different days.

ORDER CHANGES & CANCELLATIONS

Because many Mon Ami 3D products are made to order, production may begin shortly after your purchase.

If you need to change or cancel an order, please contact us as soon as possible.

We cannot guarantee changes or cancellations once production or shipping preparation has begun.

SHIPPING DELAYS

While we work hard to get orders out on time, circumstances outside of our reasonable control may occasionally cause delays.

These may include carrier disruptions, severe weather, holidays, supply interruptions, equipment issues, or unusually high order volume.

If a significant production delay affects your order, we will make reasonable efforts to communicate with you.

QUESTIONS ABOUT YOUR ORDER?

If you have any questions regarding your shipment or order, please contact us:

Mon Ami 3D
Website: monami3d.com
Email: monamico.shop@gmail.com

Please include your order number when contacting us about an existing order so we can assist you more quickly.

Thank you for supporting Mon Ami 3D and our small business. ♡