RETURN & REFUND POLICY

Last Updated: September 10, 2026

At Mon Ami 3D, we want you to love what you ordered. Because our products are 3D printed and carefully prepared by our small team, we understand that occasionally something may arrive damaged, there may be an issue with your order, or an item simply may not work out as expected.

If you have any concerns with your order or product, please reach out to us. We are happy to review the situation and work with you toward a reasonable solution.

HAVING AN ISSUE WITH YOUR ORDER?

If something isn't right with your order, please email us at monamico.shop@gmail.com

To help us review the issue as quickly as possible, please include:

• Your name and order number

• A brief description of the issue

• Clear photos of the product

• Photos of the packaging if the item arrived damaged

• Any other information that may help us understand what happened

A member of the Mon Ami 3D team will review your message and get back to you as soon as possible.

Depending on the situation, we may offer a replacement, exchange, refund, store credit, or another appropriate solution.

RETURNS

If you would like to return an item, please contact us before sending anything back.

Returns must be approved by Mon Ami 3D before they are mailed. This allows our team to review your order and provide the correct return instructions.

Unless the product arrived damaged, defective, or incorrect, items being returned should be in their original condition and free from damage caused after delivery.

Return eligibility will be reviewed on a case-by-case basis. Our goal is to be fair and reasonable while taking into consideration the condition of the product and circumstances of the request.

Please do not send a return without contacting us first, as unauthorized returns may not be eligible for a refund.

EXCHANGES

Changed your mind about the color or need something different? We are happy to review exchange requests.

For approved exchanges where there is no defect or error with the original order, the customer is responsible for the shipping cost to send the original item back to Mon Ami 3D.

Once we receive and inspect the returned item, we will prepare your approved replacement.

Mon Ami 3D will cover the shipping cost to send the replacement item back to you, so you will not be charged an additional outbound shipping fee for the exchanged item.

If the replacement item has a different price, any price difference will be handled before the replacement is shipped.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your item arrives damaged, has a significant defect, or you received the wrong product, please contact us with photos of the item and packaging.

Please do not discard the item or its original packaging until our team has reviewed your request, as we may need additional photos or information.

If we determine that the issue resulted from an error on our end or damage during shipment, we will work with you to make it right.

Depending on the circumstances, this may include a replacement, refund, store credit, or another appropriate resolution.

For approved issues caused by our error or an eligible product defect, customers will not be required to pay additional shipping costs associated with correcting the order.

3D-PRINTED PRODUCT CHARACTERISTICS

Please keep in mind that Mon Ami 3D products are created using 3D-printing technology.

The printing process naturally creates characteristics that may vary slightly between products, including:

• Visible layer lines

• Small seams

• Minor surface variations

• Slight texture differences

• Minor dimensional variations

• Slight variations in color between filament batches

These characteristics are normal parts of the 3D-printing process and do not automatically mean that an item is defective.

That said, if something about your product doesn't look right or you are unsure whether what you're seeing is normal, please contact us and send us a photo. We would much rather take a look and help than leave you unhappy with your order.

COLOR VARIATIONS

We do our best to accurately represent product colors in our photos.

However, colors may appear slightly different depending on lighting, photography, your screen or device settings, and variations between filament batches.

Minor color variations are not generally considered defects.

If you receive your item and would prefer another available color, please contact us about an exchange.

REFUNDS

When a refund is approved, it will generally be issued to the original payment method used to place the order.

Please allow additional time for your bank, card issuer, or payment provider to process and post the refund after it has been issued.

Original shipping charges are generally non-refundable when an order was correctly fulfilled and delivered, except where required by law or when otherwise approved by Mon Ami 3D.

ORDER CANCELLATIONS

Because many of our products are made to order, production may begin shortly after your purchase.

If you need to cancel your order, please contact us as soon as possible. We will make every reasonable effort to accommodate your request if production has not yet begun.

Once an order has entered production or shipped, cancellation may no longer be possible.

HOW TO CONTACT US

Questions, concerns, returns, exchanges, or problems with an order can be sent to:

Mon Ami 3D
Website: monami3d.com
Email: monamico.shop@gmail.com

When contacting us about an existing order, please include your order number and photos when applicable so our team can assist you as quickly as possible.

We are a small business, and we genuinely want you to be happy with your Mon Ami 3D purchase. If something isn't right, reach out and give us the opportunity to help. ♡